Automotive Service Advisor/ Service Writer

Space City Toyota-Where professionals go to launch their careers!

Immediate Openings for experienced Service Writers!

Welcome to Space City Toyota, a proud new member of the prestigious Vaughan Automotive Group. Space City Toyota is located in Humble and is proudly serving all of Houston!

Why Vaughan Automotive:

Vaughan Automotive is an award-winning automotive group. Our dedication to staff and community is relentless. We believe in maintaining a work environment where our people are treated with dignity and respect, and their voices are heard. We strive to meet the needs of our guests by providing a world-class experience and supporting our communities.

Vaughan Automotive is different by design and would love to show you why!

Please visit us @ www.goteamva.com

Responsibilities:

• Ensure that customers receive prompt, courteous, and effective service
• Greet customers and assist them with any inquiries they may have
• Perform vehicle walk-around and MPI
• Drive the sale of technicians' time to meet department's sales forecast
• Consult with the customer on applicable service specials.
• Prioritize required services, and be prepared to provide options upon request.
• Document declines for services and ask for follow-up on future service visits
• Establish and maintain a close relationship with the customer
• Keep the customer informed on completion times and service expenses
• Remain involved with the delivery of the customer's vehicle upon completion
• Ensure the customer has a positive dealership experience
• Spend quality time building a relationship with the customer.

JOB REQUIREMENTS:

As a Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver.

• Minimum of one year of experience as an automotive service advisor
• Toyota experience preferred but not required
• Must have computer proficiency
• Exemplary customer service
• Proven KPI performance

Please submit your resume for consideration. Salary is commensurate with experience!

Job Type: Full-time

Pay: $60,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• Rotating weekends